Monday, January 22, 2007

Thus Spoke Zarathustra, Your Übershop Rocks!

Let it be said that I am THRILLED to hand out kudos to a company with decent customer service, which is about as rare as a three-toed snipe these days.

The company up for my plaudits is the self-proclaimed "übershop" spreadshirt.com

As a special christmakkah present for the Good Lady L, it was determined that she was in dire need of wearable support of the constitutional Establishment Clause and a big old "pppphhhhbbbtttt" to the Alabama, Kansas, Kentucky, Nebraska, Utah, and Wisconsin Boards of Education's hopefully just temporary insanity. (An aside, there are waaayyyyy to many states on that list....here is the most current list of actions or potential ID/anti-evolution legislation I could find).
Anywho, the lovely Flying Spaghetti Monster/Pastafarian shirt I ordered was caught amidst all the holiday kafaffle and was not expected to arrive until after the holidays; this being a-ok as I was not to see the Good Lady until closer to the new year. Much waiting commenced, and I did finally receive an invoice for my order...but no order! I dialed up customer service expecting the typical cop-out of "nothing they could do", "not their problem", "better luck next time" or the general malaise that seems to have infected the entire customer service populous.

Happily, I was wrong! The sales rep I spoke to was pleasant and very apologetic, he assured me that, these things did happen occasionally during busy times and it was probably the company's fault. He also offered to re-order my item and upgrade my shipping at no extra charge. Needless to say I was flabbergasted! Admitting blame? Doing whatever they could to make me the customer happy? I thought this sort of service had gone the way of the dodo.

So a round of applause to spreadshirt.com for standing behind your company and product, you are übercool in my book!

5 Comments:

Anonymous Liz said...

Yay Good Lady! I still loves me my shirt! T'was one of the most glorious pressies ever!

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